crickex bdt Privacy Policy

Data Collection

crickex bdt collects two types of information from you — information you provide directly and information collected automatically.

1.1 Information You Provide Directly

Information you provide during registration, verification, or while using our services includes:

• Full name and date of birth
• Email address and mobile number
• National ID or passport details (for age verification)
• Mobile banking account details for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
• Content of messages or complaints you send to our support team

1.2 Information Collected Automatically

When you browse the website, the following information may be collected automatically:

• IP address and device type
• Browser and operating system details
• Session duration and list of pages visited
• Data obtained from cookies and similar tracking technologies
• Transaction and betting history

Purpose of Data Use

crickex bdt uses collected information only for the following legitimate purposes:

• Account management: For registration, login, and account verification.
• Financial transaction processing: To complete deposits and withdrawals securely.
• Customer support: To resolve your questions or issues via live chat and email.
• Bonuses and promotions: To confirm offers based on your eligibility.
• Security and fraud prevention: To detect suspicious activity and maintain platform security.
• Responsible gaming: To monitor your playing patterns and help prevent excessive gambling.
• Legal obligations: To retain information required to comply with applicable laws.
• Service improvement: To analyse user experience and make the platform more effective.

crickex bdt never sells your information to third parties. Sharing information with third parties is detailed in the section below.

Sharing Information with Third Parties

crickex bdt may share information with third parties on a limited basis in specific circumstances. This sharing only occurs when:

3.1 Service Provider Partners

We work with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), technical support, or security services. These partners use the information only for the specified task and are contractually bound to maintain confidentiality.

3.2 Game and Software Providers

Game studios such as Pragmatic Play, PG Soft, Evolution, JILI, and Spribe may receive the minimum information necessary to operate their games. This information is not used for any purpose beyond game-related operations.

3.3 Legal Obligations

crickex bdt may be required to provide information upon receiving a court order or a valid request from a legal authority. Where possible, you will be informed in advance.

3.4 Business Restructuring

In the event of a company merger or acquisition, your information may be transferred to the new entity; however, this privacy policy will remain in effect.

Cookies and Tracking Technologies

Cookies are used on the crickex bdt website. Cookies are small text files stored in your browser that help identify you on your next visit.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and uphold security. Disabling these will prevent the site from functioning properly.
• Functional cookies: Used to remember your language preferences and account settings.
• Analytics cookies: Help identify which parts of the website are used most, which assists in improving service quality.

4.2 Cookie Controls

Cookies can be disabled or restricted in your browser settings. However, disabling essential cookies may interfere with login or payment-related functions.

Data Security Measures

crickex bdt applies industry-standard security measures to keep your information secure:

• SSL encryption: All data transmitted on the website is encrypted via the SSL protocol.
• Data encryption: Sensitive information stored on servers is kept encrypted.
• Access controls: Only authorised personnel can access your information, and every access is logged.
• OTP verification: OTP verification is mandatory for sensitive actions such as password changes or withdrawals.
• Security monitoring: Automated monitoring systems are active to detect unusual activity on the platform.

However, no method on the internet is 100% secure. crickex bdt strives to maintain the highest security standards, but no service provider can guarantee absolute protection against unauthorised access.

Data Retention Period

crickex bdt retains your information only for as long as it is necessary or legally required:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, transaction and identity records may be kept for a set period (generally up to 5 years) as required by law.
• Log data: Security-related logs are generally deleted after 90 days.
• Support messages: Messages sent to customer support are kept for a reasonable period after the case is resolved.

Your Rights

crickex bdt recognises the following rights of each user over their personal information:

7.1 Right to Access

You can find out at any time what information crickex bdt holds about you. Contact the support team for this.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request a correction. General information can be changed directly from your account settings.

7.3 Right to Erasure

After closing your account, you can request deletion of information that is not subject to legal obligations. However, financial transaction records or information related to fraud investigations may be retained as required by law.

7.4 Right to Object to Processing

You can opt out of marketing communications at any time. This option is available in your account settings.

In exercising these rights, crickex bdt pays particular attention to matters related to the responsible gaming policy, as we believe that creating a safe environment and protecting user interests is our core responsibility.

Protection of Minors

crickex bdt strictly follows a 21+ age policy. Registration or participation by anyone under 21 years of age is not permitted. Age is verified at the time of registration and identity documents may be requested if needed.

If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted.

International Data Transfers

crickex bdt is an international platform. Your information may be processed or stored on servers outside Bangladesh. In such cases, the laws and regulations of the country where the data is stored may apply.

For international data transfers, crickex bdt ensures that data protection standards are sufficiently high and that applicable contractual safeguards are in place.

Policy Changes

crickex bdt reserves the right to update this privacy policy periodically. If any significant changes are made:

• A notice will be posted on the website's home page.
• A notification will be sent to your registered email address.
• The "Last updated" date at the top of this page will change.

Continued use of the platform after a new policy is published will be taken as your acceptance of the updated policy. If you do not agree to the changes, you may close your account and stop using the service.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact the crickex bdt support team. Our team is available in both Bengali and English, seven days a week, twenty-four hours a day.

Answers to privacy-related questions may also be found on our FAQ page.

Contact address: [email protected]

We aim to respond to written complaints within 30 business days of receipt. If a complex matter requires more time, you will be informed.